Sports / Slots
These terms set out how dl99 operates your account, what you can do on the platform, and what we expect in return. Access to dl99 depends on your local law and whether you are in an eligible region — read these terms fully before you use the site.
By opening and using an account on dl99, you agree to be bound by these terms and conditions in full. We may update these terms when our services change or when regulatory requirements shift — we will post the revised version on this page, and continued use of your account after that date means you accept the changes. These terms apply to all account activity: browsing the lobby, placing wagers, requesting withdrawals, and communicating with our support team. Payment activity processed through Upay or Bank Transfer is subject to the specific transaction rules described in the cashier section of your account. We do not accept account registrations from regions where access to real-money games is prohibited under local law. It is your responsibility to check whether your jurisdiction permits this activity before depositing. If you are unsure, do not proceed — contact our support team first. Where any section of these terms conflicts with a more specific policy document we have published (such as a wallet or payment notice), the more specific document takes precedence for that topic. All other matters are governed by these terms.
These terms define exactly which parts of your dl99 experience they govern and which fall outside their reach. Knowing the boundary helps you find the right policy when a specific question comes up.
These terms fully cover how you create, verify, suspend or close your dl99 account. Login credentials, identity checks and session behaviour all fall inside this scope.
Deposits and withdrawals processed through Upay or Bank Transfer are covered here. Specific wallet limits and verification steps are shown inside the cashier section of your account.
Game titles available in the dl99 lobby, promotional notices published on-site, and any account communications we send you are all governed by these terms.
Game studios supplying content to our lobby — and external payment networks — operate under their own separate terms. dl99 does not take responsibility for those third-party policies.
These terms are not just obligations — they also give you concrete actions you can take regarding your account. You can review your full transaction history at any time from the wallet section inside your signed-in account. If a deposit or withdrawal record appears incorrect, you can raise a dispute through the account help area and we will investigate the specific entry. Correcting your account details — such as your registered mobile number or linked payment method — is done through the account settings page; follow the verification steps shown there. If any term is unclear or you believe a policy has been applied incorrectly to your account, you have the right to contact our support team directly and request a written explanation. We aim to respond to policy queries through the published support channels. Your access to these actions does not require you to waive any rights under applicable local law, and using them does not affect your ability to seek further recourse where local law permits.
Open the wallet section in your signed-in account to see every deposit and withdrawal entry, including Upay and Bank Transfer activity.
Update your registered mobile number or linked payment method via account settings. Complete the verification fields shown on that page.
Use the support contact path to submit a policy question. State the relevant account action and the specific term you want clarified.
If a policy decision affects your account balance or access, contact support and ask for the basis of that decision in writing.
Questions about your account terms, a specific wallet transaction or an eligibility check can be sent through the support routes published on our site. We do not invent response windows we cannot stand behind — check the contact page for the channels currently active.
The live chat widget is available on the site for account and policy questions. Start a session from any page in your signed-in account.
Send a detailed message through the published email address on the contact page. Include your account reference and the specific term you are asking about.
The help centre lists common policy questions and account management steps. Check there first — many terms queries are answered without needing to wait for a reply.
We keep our policy handling straightforward and traceable so you know exactly where to look when something needs checking.
Account data you provide — including your registered mobile number and payment details — is held to process your transactions and verify your identity. We do not share it with parties outside the scope described in our privacy policy.
We use session cookies to keep your account active while you browse the lobby. You can manage cookie preferences through your browser settings; disabling them may affect some account functions.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately and follow the account recovery steps shown on the login page.
To request a correction to how a policy was applied to your account, write to support through the published email route and reference the specific transaction or decision in question.
These are the questions we get most often about how our terms work, what they cover, and how you act on them.
Yes. Creating and using a dl99 account means you have read and agreed to these terms in full. If you do not agree with any part, you should not proceed with registration or continue using the account.
We post the revised terms on this page. Your continued use of the account after the update date counts as acceptance. If a change materially affects your account, we will notify you through the contact method registered on your account.
Yes. All deposits and withdrawals processed through Upay or Bank Transfer fall under these terms and the cashier-specific rules shown inside your account. Check that section for the current limits and verification requirements.
Access depends entirely on local law and eligible regions. These terms do not override local law. If the jurisdiction you are in prohibits real-money gaming, you must not use the account from that location.
Open the wallet section in your signed-in account, locate the entry, and raise a query through the account help area. Include the transaction reference. Our support team will review the record and respond through the published contact channel.
Where a more specific published policy — such as a wallet notice or a cashier rule — covers the same topic, that document takes precedence for that matter. These terms govern everything else not covered by a specific policy.