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Deposits, withdrawals and account checks live in one signed-in area of your dl99 account, moving through the wallets and bank rails you already use in Bangladesh. Sign in and open the account page to read the steps and references that apply to you.
Money goes in from the cashier inside your signed-in area, and we keep that route short because most of you are on a phone mid-session. Open the deposit screen, pick the wallet or bank rail that suits you, and follow the fields exactly as they appear — the amount, the reference and the confirmation come from the cashier, not from anything we assume on your behalf. If a step looks different on your device, trust what your account shows. Your balance moves only after the payment side confirms the transfer, so keep the receipt your wallet sends. Nothing needs to be arranged in advance.
Sign in and head to the deposit area in your account. The wallets and bank options open to you are listed there, so start from that screen rather than a forwarded link.
Pick bKash, Nagad, Rocket, Upay or Bank Transfer, then enter the amount the cashier asks for. Read the number back before confirming, because a sent transfer cannot be changed.
Approve the payment in your wallet or banking app and return to your account. Your balance and the transaction entry appear after the payment side confirms. The reference there is what you quote to support.
Payouts leave your dl99 balance to a wallet or bank account you control, and we ask you to name that destination so the record stays clean. Open the withdrawal area, choose the rail you used on the way in, and type the amount you want. Follow the fields your account shows, because the available balance and the confirmation prompt there are the version that counts. We do not promise an arrival time, and we would rather you read the status yourself than take a figure from somewhere else. Your request sits in your history with a label from the moment you send it.
Add the wallet number or bank account you want the money to reach, and check the name on it matches your account details. A destination you own keeps a payout traceable.
Type the figure inside the withdrawal area and read the screen back before confirming. If the cashier shows a minimum or a fee, that is the figure that applies to your request.
If your account still has an unfinished check, the withdrawal screen points you to it. Work through the fields shown, then send the request once nothing is pending.
An account check is the point where we confirm the wallet holder is the account holder, and it matters most when you take money out. Your signed-in area lists whatever is still open for you — sometimes a field, sometimes a document, sometimes nothing at all. Requirements differ by market, so we do not publish a fixed list here; your account area is the only place that shows your own pending items. Follow the wording on those screens exactly as it reads. If a field is unclear, our support route is there to explain it rather than to guess for you.
Open your account area and read what it lists for you. Your screen may show different fields than someone else's, so treat your own as the checklist rather than a list copied from elsewhere.
When a document is requested, send the version the screen describes, with corners visible and details readable. Extra files you were not asked for slow the check down instead of helping it.
The account area shows whether an item is still open or already handled. Once nothing is pending, your withdrawal request and other account actions move ahead, and support can confirm what that screen already says.
These are the rails our cashier supports for Bangladeshi accounts, and where one is available to you it appears in the payment list when you open the deposit or withdrawal area. Choose the one you already use day to day.
The wallet most of you already carry on your phone. Use it from the deposit area, confirm the transfer inside the bKash app, and keep the confirmation message as your receipt.
A second wallet for sending money in and for naming as a payout destination. The cashier shows the details that apply to your request, so copy them from that screen.
Handy when your balance sits with Rocket instead. The same deposit and withdrawal areas cover it, and your history carries the reference to match against the wallet side.
One of the verified rails on this site. Where it is available to your account, Upay appears in the cashier list with the fields you need, and the entry lands in your history.
If you would rather use a domestic bank account than a wallet, transfers work in both directions. Use the account details shown in your cashier, and keep the bank slip as your evidence.
A payment only feels settled when both sides agree, so here is how to line up what your wallet shows with what your account shows. The transaction entry in your history is our side of that story, and it is the first place to look.
Every transfer carries a reference from the wallet or bank, and the matching entry in your account history carries its own line. A support agent finds your request fastest from that number.
A request is marked as it moves, so read the label on the entry instead of guessing from the balance alone. The label says whether the payment side has replied.
Your history holds deposits and payouts side by side with dates and amounts. Scroll it before you contact anyone, since the answer is often already written there.
Save the wallet message, bank slip or statement line until the entry settles. A screenshot of the reference screen is enough for us to trace what happened.
These checks sit around your money rather than inside the deposit steps themselves. Run through them whenever a link, a request or a message does not look like the cashier you normally open from your account.
Type the domain in yourself instead of following a forwarded link. Our payment areas sit behind your signed-in account, so a page asking for wallet details before login is not ours.
Your account holds your balance and your transaction history, so treat the password like a bank PIN. If someone asks for it on chat or by phone, that request is not from us.
Send money out only to a wallet or bank account registered in your own name. When the destination matches your account details, there is nothing to untangle later.
When something looks off, open the support route listed inside your account rather than a number someone sent you. Support can see your transaction entry and point to the status that applies.
The questions below come up most often from members using bKash, Nagad, Rocket, Upay and Bank Transfer, so we have answered them in the same plain terms our account screens use.
Sign in, open the deposit area, pick bKash, Nagad, Rocket, Upay or Bank Transfer, then enter the amount and confirm. Your balance updates after the payment side replies, and the reference stays in your history.
Read the list in the cashier on your own screen, since availability depends on your local law and eligible regions. Payouts normally go back through the rail you used on the way in.
Any minimum or limit for your request appears in the cashier before you confirm it. Those figures sit with the payment side and can differ between wallets, so your screen is the one that counts.
Each request carries a status label in your transaction history, and a step may wait on the account check. Open that entry and read the label; if it has not changed, send us the reference number.
Keep the wallet message or bank slip and send support the reference, the amount and the time shown on it. We can match that against the pending entry in your account history.