Sports / Slots
dl99 handles your information with a clear, documented approach — what we collect, how we use it, and the choices available to you are set out here. Access to this platform and its services depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, which may include Upay or Bank Transfer. We also collect data generated by your activity on the platform: session logs, device identifiers, browser type, and the pages you navigate within the lobby. This information is used to maintain your account, process transactions, and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — for example, when a transaction flows through Upay or Bank Transfer — is limited to what those processors require to complete the transfer. Cookie data and session analytics are used to keep the platform functional on your device and to understand aggregate usage patterns; they are not used to build individual advertising profiles without your knowledge. Retention periods are set to the minimum needed for account maintenance, dispute resolution, and any obligations that apply under the law of eligible regions. You may request a summary of the data we hold for your account by contacting support through the route published in your account area.
This policy covers information processed directly by dl99 in connection with your account. It does not extend to third-party services that operate under their own terms. Understanding the boundary helps you know which entity is responsible for each data point.
Login credentials, account preferences and session history generated when you sign in are covered by this policy. We manage these records and you can request access to them through our support route.
Payment data associated with Upay deposits or Bank Transfer requests passes through the respective payment processor under that processor's own privacy terms. We receive only the confirmation and reference data needed to update your account wallet.
Browsing behaviour within the dl99 lobby — which game categories you open, how long a session runs, device screen size — is collected by us to keep the platform functional and to surface relevant content within the lobby.
Game content from studios available in the lobby, external links, and any third-party analytics tools operate under their own data policies. This policy does not govern those services, and we encourage you to review their terms separately.
You have practical options when it comes to the personal data we hold for your account. The steps below reflect what is currently available through our support route and account settings — your ability to exercise each right may depend on your local law and eligible region. Reviewing your records starts in the signed-in account area, where transaction history and contact details are visible. If something looks incorrect — a name spelling, a contact address, or a linked payment method — you can raise a correction request directly with our support team. For questions about retention, data categories or how a specific piece of information is used, our published support route is the right place to start. We aim to acknowledge requests and route them to the right team without unnecessary delay, though resolution times depend on the nature of the request and any verification steps required.
Open your signed-in account area to see the transaction history, contact information and session data we hold. This is the fastest way to check what is on file before making a formal request.
If your name, contact address or linked payment reference is recorded incorrectly, raise a correction through our support channel. Provide the account identifier and the specific field you want updated.
For questions about how a data category is used or how long it is retained, contact support with your account reference. We will route the question to the right team and reply through the same channel.
Where local law in your eligible region grants a formal data access or deletion right, submit your request via the published support route with a clear description of what you are asking for and your verified account details.
If you have a question about this policy or need to act on your account data, use the contact routes published in your account area. We do not publish support hours or response-time commitments we cannot verify here, but each route shown below is live and monitored.
The live chat widget is accessible from within your signed-in account area. Use it to raise a policy question, request a data correction, or ask about the records we hold for your account.
Send policy-related queries to the support email address shown in your account settings page. Include your account reference and a clear description of your request so the right team can handle it without back-and-forth.
The help section inside your account area covers common privacy questions including how to update contact details, review transaction records, and understand what data is stored against your profile.
We apply documented controls across the four areas below to keep your account data accurate, accessible only to you, and retained only as long as needed. These are operational practices, not marketing claims.
We use session cookies to keep you logged in and functional cookies to remember lobby preferences. Analytics cookies track aggregate page behaviour. You can manage cookie preferences through your browser settings; blocking functional cookies may affect account access on your device.
Your account is protected by the login credentials you set. We do not store plain-text passwords. If you believe your account credentials have been compromised, use the account recovery path shown on the login page and contact support immediately.
We keep account and transaction data for the period required to maintain your account history and meet any obligations that apply in eligible regions. Records tied to Upay or Bank Transfer transactions are retained for dispute and reconciliation purposes as required.
When this policy changes in a material way, we post the updated version at this URL and note the revision date at the top of the page. Continuing to use your account after a posted update means you have had the opportunity to review the revised terms.
These are the questions we hear most often about how dl99 handles account data. If your question is not covered here, the support route in your account area is the right next step.
We collect the details you enter during registration — name, contact information and payment method details. Once your account is active, we also collect session logs, device identifiers and transaction references generated by your activity in the lobby.
When you initiate a deposit or withdrawal through Upay or Bank Transfer, we share only the minimum data the processor needs to complete that transaction. Each processor operates under its own privacy terms, which we encourage you to review separately.
Open your signed-in account area — your transaction history and contact details are visible there. For a broader data summary or a formal access request, contact support through the live chat or email route shown in your account settings.
Yes. Raise a correction request via the support route with your account reference and the specific field you want updated. The team will verify your identity before making changes to contact details or linked payment references.
Retention periods depend on the type of data and the obligations that apply in your eligible region. Transaction records tied to Upay or Bank Transfer are kept for reconciliation purposes. You can ask about the specific retention period for your account via support.
No. Game studios available in the lobby — including PG Soft, Spadegaming and others — operate under their own terms. This policy covers only the data dl99 processes directly in connection with your account, not the data practices of third-party content providers.