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This page sets out the legal terms that govern your account on dl99, including how we handle your data, what rules apply to account access, and how to reach us with policy questions. Access to dl99 depends on your local law and eligible region.
operates as a real-money gaming platform. The terms on this page apply to every account holder who accesses the platform, regardless of how they reach it — through a mobile browser, a direct link, or a referred path. Your use of the platform constitutes acceptance of these terms as published at the time of your session. We update these terms when our operating conditions change, and we post the revised version here without delay. If you continue using your account after a revision is posted, that constitutes your agreement to the updated terms. Availability of the platform and its features, including deposit routes such as Upay and Bank Transfer, depends entirely on your local law and eligible region. We do not warrant that any particular feature or payment option is lawful in your jurisdiction — that determination is yours to make before proceeding. We encourage you to review this page each time you return, particularly if you rely on a specific payment rail or account function for your sessions. Queries about a specific clause may be directed to our support team using the contact routes listed further down this page.
Not every action on dl99 falls under the same policy clause. The four areas below clarify what this policy governs directly and where third-party terms apply instead.
Your login credentials, session data and account settings fall fully within this policy. We control what you see after authentication, and these terms govern how that access is granted, suspended or closed.
Deposits and withdrawals processed through Upay or Bank Transfer are subject to both this policy and the individual terms of those payment providers. Where those terms conflict, the payment provider's rules govern the transaction itself.
Game content supplied by studios in our lobby — including titles from CQ9, Joker, JDB, Spadegaming, PlayStar and PG Soft — is governed by each studio's own usage terms. Our policy covers how we present that content, not the game mechanics themselves.
Links, integrations or external references on dl99 that direct you away from this domain are outside this policy's scope. We do not control third-party sites and accept no liability for their content, terms or data practices.
Your account on dl99 comes with a set of practical rights you can exercise at any time. You can review your transaction history directly from the account wallet screen — every deposit and withdrawal processed through Upay or Bank Transfer appears there with a timestamp and status. If any account detail is incorrect — your registered mobile number, email address or payment method on file — you can correct it through the account settings page; follow the fields and verification instructions shown there rather than contacting support for routine updates. For questions that go beyond what account settings can resolve, our support team is the right route: use the contact methods published on this site. If you want to raise a formal policy question or dispute a record, put it in writing through the support channel so we can log it and respond to the specific point you have raised.
Open your account wallet to see a timestamped log of every Upay and Bank Transfer transaction. The record is available from any mobile browser session without downloading anything.
Account settings lets you update your registered contact and payment details. Follow the verification steps shown in that screen; changes take effect once the on-screen confirmation appears.
Send your question through our published support route with your account reference. We respond to the specific clause or record you identify, not a generic inquiry.
If an account action is blocked or a transaction record looks wrong, contact support directly. Have your account reference and the relevant transaction date ready before you reach out.
For policy and account questions, use only the contact routes listed here. We do not accept policy disputes through social media or unofficial channels.
Open the chat widget from any page on dl99 to reach our support team. Use this route for account access issues, transaction questions and general policy queries.
Send written policy questions or formal dispute notices to our published support email. Include your account reference and the specific policy point or transaction date you are writing about.
The account help section on dl99 lists step-by-step paths for common policy actions — updating details, reviewing transaction records and checking the current terms version.
We apply consistent standards to data handling, account security and cookie use across every session on dl99, whether you connect via mobile or desktop.
We collect only the account and transaction data needed to operate your session — login credentials, payment method references for Upay and Bank Transfer, and session logs. We do not sell or share this data with third parties for marketing purposes.
dl99 uses cookies to maintain your authenticated session and remember account preferences. You can review and manage cookie settings through your mobile browser; clearing them will require you to log in again on your next visit.
Your account is protected by the login credentials you set. We recommend using a unique password not reused elsewhere. If you suspect unauthorised access, change your password immediately and contact support through the live chat route.
We retain account and transaction records for as long as your account remains active and for a reasonable period after closure, as required by our operating obligations. To request a change to your stored data, contact support in writing with your account reference.
Questions we hear most often about dl99 policy, user rights and account data — answered directly.
These terms apply to every dl99 account. Whether they are enforceable in your specific location depends on your local law and eligible region. We recommend checking local regulations before opening or using an account, as availability is not the same as legal authorisation in every region.
Your full transaction history — including every Upay and Bank Transfer record — is visible in the account wallet section after you log in. Each entry shows the method, amount, date and status. No separate request is needed; the records are there on your account screen.
Yes. Open account settings once you are logged in and follow the fields shown there to update your registered mobile number, email or payment details. The screen walks you through any verification steps required. For changes the settings page cannot handle, contact support via live chat.
We retain account and transaction records for a reasonable period after closure to meet our operating obligations. To ask about specific data held on your account or to request a change, send a written request to our support email with your account reference included.
Send formal policy disputes in writing to our support email, not through live chat. Include your account reference, the specific clause or transaction you are disputing, and any relevant dates. Written disputes allow us to log your query and respond to the exact point you raise.
Our policy covers how we present game content in the lobby. The underlying game mechanics, RTP disclosures and usage terms for studios such as CQ9, PG Soft, JDB and others are governed by each studio's own terms. We display the content; each studio is responsible for its own game rules.